Terms & Conditions
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Please read the following carefully. This page (together with our privacy policy tells you information about us and the legal terms and conditions (“Terms”) on which we sell any of the products (“Products”) listed on DXB.NET or such other website which may replace it from time to time (our “website”) to you.
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1. SHOPPING WITH DXB.NET 1.1. We are dxb.net Limited (“we”, “us” or “our”) and we are registered in the United Arab Emirates as a subsidiary of Shift Electronics LLC trade license number 709781. 1.2. You can order Products in the following ways: 1.3. Online via the website; or 1.4. By telephoning +97143233220. |
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2. HOW A CONTRACT IS FORMED BETWEEN YOU AND DXB.NET 2.1. When you place an order for a Product by using the website you are offering to buy it for the price shown on the website, subject to these Terms. 2.2. Our online order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. 2.3. When you place your order online we will take payment as per clause. We will check Product availability and contact you by email to confirm that your order has been accepted. This email is our acceptance of your order and will specify delivery details and confirm the price of the Products purchased. 2.4. If the Product is not available we will decline your order and send to you an email explaining this and any payment made for the Products will be refunded in full. 2.5. Please be aware that once the following takes place: 2.5.1. You have successfully placed an order; 2.5.2. We have accepted it; and 2.5.3. It has been received by our warehouse We are unable to amend the order or details provided. 2.6. You should print a copy of these Terms or save them to your computer for future reference. 2.7. DXB.NET may cancel any contract between you and us and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If we cancel your order, any payment made for the Products will be refunded in full. 2.8. Each order that we accept will be a separate contract between you and us and each contract will be subject to these Terms.
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3. PRICE 3.1. The price for each Product is shown on the website. 3.2. We always try to make sure that the prices on the website are accurate but errors may occur. If we discover an error in pricing of the Products that you order we will notify you as soon as possible using the contact details you supplied to us when placing your order. We will then give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you within 7 days of our notice we will treat the order as cancelled. If you cancel, any payment made for the Products will be refunded in full. If you confirm, you must pay the difference before we dispatch the Product. 3.3. You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. For more information about our delivery policy, you may click here. 3.4. Prices are quoted on the website in United Arab Emirates Dirhams and optional in the following currencies: BHD, JOD, SAR, KWD,OMR, QAR, USD, AUD, EUR. The Multiple Currency Rates are calculated with the highest accuracy and updated on a daily basis with GOOGLEFINANCE Currency Converter. Outside of the UAE your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that both charges and refunds shall only be made in United Arab Emirates Dirhams and we cannot be held responsible for any loss due to exchange rate fluctuations.
4. PAYMENT 4.1. You must provide full and accurate payment details (e.g. credit card, debit card, or gift voucher) at the point of submitting your order. 4.2. We will take payment from your credit card, debit card, or gift voucher as soon as you place your order or when you collect from our office if opting for Click & Collect 4.3. We currently accept VISA, MasterCard and AMEX in some instances Cash on Delivery (UAE only) 4.4. To ensure that shopping online is secure, when paying by credit or debit card your details will be encrypted to minimize the possibility of someone being able to read them as they are sent over the Internet. Your credit card company may also carry out additional security checks to confirm it is you making the order. In the event your card is declined please contact your card issuer to authorize the transaction. 4.5. All order details will be sent to the credit card billing address and not the delivery address if the name of the recipient of the order is different. 4.6. Orders may also be subject to delay should we need to carry out additional security checks.
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5. GIFT VOUCHERS 5.1. When they become available, gift vouchers must be redeemed within 1 year of purchase and cannot be set off against Products that have already been paid for. 5.2. If the value of the order exceeds the value of a gift voucher, the balance must be paid by credit or debit card. 5.3. Unused balances will be held within the recipients voucher for the remainder of the 1-year period referred to in clause 5.1. At the end of that 1-year period the voucher (and any credit remaining on it) will expire. 5.4. Vouchers can only be used for in-stock Products and not for pre-ordered Products. Vouchers cannot be used to purchase Products, which are already subject to other promotional offers.
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6. PROMOTIONAL VOUCHER CODE TERMS 6.1. If you have received a promotional voucher from us, only one such promotional voucher code can be redeemed per order. 6.2. Promotional voucher codes are issued from time to time at our discretion. We reserve the right to cancel promotional voucher codes at any time without notice and without giving a reason. 6.3. Only one promotional voucher code can be redeemed against any single order. If there is an unused balance of discount or credit remaining on the promotional voucher code, that balance will be extinguished and cannot be redeemed with any other orders. 6.4. Promotional voucher codes cannot be re-used. 6.5. Promotional voucher codes are not transferable. 6.6. Promotional voucher codes may not be used in conjunction with any other offer, discount or promotion. 6.7. Promotional voucher codes may not be sold. For the avoidance of doubt, this includes auctions and other online sales. 6.8. The issuing of promotional voucher codes may be restricted (for example, one per email address). 6.9. DXB.NET promotional voucher codes cannot be used to purchase regular DXB.NET gift vouchers.
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7. PRODUCTS 7.1. All Products are available while stocks last. If we are unable to supply a Product to you following our acceptance of your order as per clause 2.5, we will notify you as soon as we can. If we cannot supply a Product you will not be charged for it and we will refund or re-credit your account with the amount of your upfront payment. 7.2.The images of the Products on the website are for illustrative purposes only. Although we have made every effort to display the images accurately, we cannot guarantee that your computer or device’s display accurately reflect the Products. Your Products may vary from those images.
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8. DELIVERY 8.1. We aim to deliver your Products by the estimated delivery date set out in the acceptance email and in any event within 30 days from the date of order or, in the case of pre-ordered Products, 30 days from the date of the dispatch confirmation email. If we are unable to meet the estimated delivery date because of an event outside our reasonable control we will email to you a revised estimated delivery date. 8.2. Delivery will be completed when we deliver the Products to the delivery address given in the order. 8.3. The Products will be your responsibility from the completion of delivery. 8.4. You own the Products once we have received payment in full, including all applicable delivery charges. You will be notified of the delivery charges when you place your order. 8.5. DXB. NET currently offers delivery inside and outside the UAE and international shipping. 8.6. Delivery outside the UAE may be subject to local import duties, custom duties or taxes, which are your responsibility where they apply. Unfortunately we cannot advise you what these charges will be and DXB.NET is not responsible for them. 8.7. If you do not pay these local import/custom duties or taxes then the Product could be returned to DXB.NET or possibly destroyed if too expensive to return. Please note that if this happens, we may not be able to refund your purchase. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you are in breach of any law in any such country.
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9. COPYRIGHT AND TRADEMARKS 9.1. We do not give you any right or interest in any copyright or intellectual property rights in any Product. 9.2. The copyright and other intellectual property rights in the website and any information, images or software accessed via the website are owned by or licensed to DXB.NET and, unless otherwise specified, may not be used, copied or altered without our express consent. 9.3. Copyright extends to the design, look and feel of the website, all photographs on it and our marketing materials. 9.4. DXB.NET is our registered trademark and our logos and domain names are trade names or trademarks of DXB.NET and may not be used by anyone else without our express permission. 9.5. We do not give any warranty or representation in respect of the trade marks or trade names of any of the Products or brands featured on the website. 9.6. We do not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them, DXB.NET does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on DXB.NET belong to their respective owners.
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10. PRIVACY AND DATA POLICY 10.1. DXB.NET makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy. 10.2. DXB.NET is registered with the Information Commissioner in accordance with the Data Protection Act 1998.
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11. RETURNS 11.1. We believe that you will be delighted with your Products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. You may take a look at our Return Policy.
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12. DXB.NET RESPONSIBILITIES 12.1. DXB.NET has tried to make the descriptions (including all pictures) of the Products as accurate as possible but you should check the dimensions stated on the website or contact us for exact sizes. 12.2. DXB.NET shall insure ordered Products at their retail value whilst being delivered to you. We will not cover any subsequent loss or destruction following delivery. 12.3. Because of the nature of the Internet DXB.NET provides and maintains the website on an “as is” and “as available” basis and makes no promise that use of the website will be uninterrupted or error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. 12.4. Our website contains links to other websites which are not under our control or maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites. 12.5. You will be responsible for any breach of these Terms by you and if you use the website in breach of these Terms you will be liable to and will reimburse DXB.NET for any loss or damage caused as a result.
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13. GENERAL 13.1. DXB.NET may revise these Terms from time to time. Any changes to our Terms will be notified on the website. You must check these Terms whenever you place an order with us. 13.2. We may transfer our rights and obligations under a contract to another organization, but this will not affect your rights or our obligations under these Terms. 13.3. You may only transfer your rights or our obligations under these Terms to another person if we agree in writing. However if you have purchased a Product as a gift, you may transfer the benefit of any warranties we give to you under this contract to the recipient of the gift without needing to ask our consent. 13.4. This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts otherwise. 13.5. If DXB.NET does not enforce any provision of this agreement such will not be considered a continuing waiver. 13.6. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. 13.7. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. 13.8. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 13.9. In the event that any part of these Terms is held to be unenforceable, such part will at DXB.NET’s option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect. 13.10.The United Arab Emirates law governs these Terms. This means a contract for the purchase of Products through DXB.NET and any dispute or claim arising out of or in connection with it, will be governed by Emirati law.
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14. NOTICES 14.1. All notices shall be given to us, by email to dxb@dxb.net. 14.2. All notices sent by email will be deemed to have been received on the day that they are sent or, if sent on a national holiday in the UAE or on a Friday or Saturday, the next working day following the day on which the email was sent.
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15. CONTACTING US 15.1. If you would like help when ordering, information about a Product, and a request for a Product or if you would just like to provide us with feedback on our service, please email us at dxb@dxb.net. |