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1. Returns (7 Days)

We accept returns within 7 days of delivery. Items must be unused, in original condition, with packaging, accessories, and proof of purchase.

2. How to Return

Email 📧 orders@shift.ae for approval before sending any item. Unauthorized returns will not be accepted.

3. Return Address

Shift Electronics LLC

WH No. 32, 8B Street

Al Quoz Industrial Area 1

Dubai, UAE (282811)

4. Damaged or Wrong Items

Report issues immediately with photos/videos. We will arrange a replacement or refund where applicable.

5. Exchanges

Only available for defective or damaged items. Otherwise, return and place a new order after approval.

6. Refunds

Approved refunds are processed to the original payment method within 7–10 business days. Bank processing may take longer.

7. Open Box Products

Open Box items are sold at discounted prices and include demo, returned, or opened-packaging products.

• 
  ✔ 1-month warranty (manufacturing defects only)
  
• 
  ❌ No returns or refunds
  
• 
  ❌ No exchanges unless defective under warranty
  
• 
  ❌ Cosmetic or packaging imperfections are not defects
  

8. International Orders

No returns unless the item is defective upon arrival.

9. Non-Returnable Items

Sale items, gift cards, and Open Box products are non-returnable.

10. Contact

📧 orders@shift.ae

📞 +971 52 603 3773

11. Authorized Distributor Notice

Shift Electronics LLC is the Authorized Distributor of all brands listed on DXB.NET and the official retailer in the Middle East, responsible for warranty and after-sales support.