Insta360 FlexiCare 2 Year Plan for X5

Enjoy 4 low-cost replacements within 2 years for your Insta360 X5. A hassle-free service, Insta360 will replace the damaged product and cover the shipping costs both ways. Pay a nominal replacement fee of AED 129.0 / US$34.99 each time to use the service and enjoy X5 that is delivered quickly without breaking the pocket. This service is only available for customers who have purchased a genuine Insta360 X5 but have not activated it, or if it was activated less than 30 days ago. Official genuine Insta360 X5 refers to X5 camera purchased from Insta360 official channels or offical authorized agent channels. Note that if the returned the device is without the battery, the Insta360 service center will replace the device only. And if the returned device is with the battery, the Insta360 service center will replace the device and the battery.

• GLOBAL 2-YEAR REPLACEMENT WARRANTY: Enjoy added confidence with worldwide coverage for up to two years. Whether you're capturing adventures at home or traveling abroad, your device is backed by a reliable replacement warranty designed to keep you shooting with minimal interruption.
• COMPREHENSIVE DEVICE PROTECTION: Support your Insta360 X5 against a wide range of unexpected incidents and covered issues. This comprehensive protection covers: collsion and drop, lens abrasion, and water damage, and even device showing signs.
• 4X LOW-COST REPLACEMENT SERVICE: Pay low fee of AED 130.0 / US$34.99 each time X5 unit is sent for service instead of higher repair amount. Have peace of mind while using X5 to the max.
• FREE TWO-WAY SHIPPING: Save time and money with complimentary shipping both ways for eligible replacement claims. From sending your device for service to receiving your replacement, the process is designed to be simple, convenient, and hassle-free.
• PROFESSIONAL GLOBAL CUSTOMER SUPPORT: Access dedicated Insta360 support from experienced specialists around the world. Whether you need assistance with warranty claims, replacement services, or product-related questions, expert help is available to guide you through the process and get you back to capturing your favorite moments quickly.
• ON-LINE BENEFITS AND SERVICE INQUIRY: Access product and service information on-line anywhere, anytime. Find out FlexiCare information, remaining number of replacements, and date of service expiration.

1. Returns (7 Days)

We accept returns within 7 days of delivery. Items must be unused, in original condition, with packaging, accessories, and proof of purchase.

2. How to Return

Email 📧 orders@shift.ae for approval before sending any item. Unauthorized returns will not be accepted.

3. Return Address

Shift Electronics LLC

WH No. 32, 8B Street

Al Quoz Industrial Area 1

Dubai, UAE (282811)

4. Damaged or Wrong Items

Report issues immediately with photos/videos. We will arrange a replacement or refund where applicable.

5. Exchanges

Only available for defective or damaged items. Otherwise, return and place a new order after approval.

6. Refunds

Approved refunds are processed to the original payment method within 7–10 business days. Bank processing may take longer.

7. Open Box Products

Open Box items are sold at discounted prices and include demo, returned, or opened-packaging products.

• 
  ✔ 1-month warranty (manufacturing defects only)
  
• 
  ❌ No returns or refunds
  
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  ❌ No exchanges unless defective under warranty
  
• 
  ❌ Cosmetic or packaging imperfections are not defects
  

8. International Orders

No returns unless the item is defective upon arrival.

9. Non-Returnable Items

Sale items, gift cards, and Open Box products are non-returnable.

10. Contact

📧 orders@shift.ae

📞 +971 52 603 3773

11. Authorized Distributor Notice

Shift Electronics LLC is the Authorized Distributor of all brands listed on DXB.NET and the official retailer in the Middle East, responsible for warranty and after-sales support.