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Insta360 Luna Ultra Standard Bundle - White
- AED 2,480.00
AED 2,849.00- AED 2,480.00
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Insta360 Luna Ultra
Drawn to brilliance.
The highlights.
Leica Summicron Lens with 1" 8K Sensor
Supports 8K30fps Dolby Vision video and 4K120fps slow-motion video. Capture cinematic-level light and shadow details in every frame day and night.
1/1.3" Pro-Grade Telephoto Lens
Leica Summicron telephoto lens delivers mirrorless-style natural bokeh and supports up to 15× zoom and 6× lossless zoom.
Triple AI Chip
Effectively cuts down image noise, delivering stunning portraits and scenery shots after dark.
True-to-Life Portraits
Recognizes faces and optimizes skin smoothness and tone for natural, flawless-looking out-of-camera shots.
3-Axis Stabilization
3-axis gimbal reduces camera shake without cropping image quality, enabling steady cinematic shots effortlessly.
Detachable 2" OLED Touchscreen
An innovative detachable screen design with built-in mic, and support for HD image transmission up to 20m for remote control.
AI Deep Track & Rapid Focus
Activate Auto Tracking to keep targets centered. Also supports Group Tracking and Active Zoom Tracking.
10-bit I-Log
Recover shadow and highlight detail, preserve rich color information, and enjoy greater flexibility in post-production with 10-bit I-Log. It is compatible with ACES workflow, making it suitable for professional color grading.
Recommended by creators worldwide.
David ManningPro Photographer
Luna Ultra makes it so easy to film with that I'm now capturing moments in life that I wouldn't have normally taken my camera out for. I'm capturing more of life and it's buttery smooth! Then you pop the screen off and the filming options are endless.
MountMediaFilmmaker & Photographer
What I really appreciate is the excellent image quality. You can shoot in 10-bit I-Log and convert the footage right in the camera, so you get professional-looking results without any extra effort. The detachable screen also makes it the ultimate pocket camera for anyone who regularly films themselves.
Andras RaVideographer & Hyperlapse Wizard
The image quality genuinely exceeded my expectations. Even at night, the footage looks detailed, natural, and cinematic. The detachable screen adds a new level of flexibility, making creative framing effortless.
Six Focal Lengths
No limits. Just focus.
Luna Ultra covers six essential focal lengths, with up to 15× (300mm) zoom and 6× (120mm) lossless zoom. Enjoy smooth zoom control and put cinematic creativity in your hands.
Telephoto Macro
Steady and stunning.
Get close with macro-level magnification. Reveal fine textures and crisp details, while 3-axis gimbal stabilization keeps telephoto shots steady and composed.
Leica Summicron Lens with 1" 8K Sensor
Capture cinematic quality.
4K ultra-clear quality combined with a 120fps high frame rate delivers crisp, silky-smooth footage. It also supports 1080p240fps slow-mo recording.
4K30fps Vertical Video
Clear, ready-to-share content.
Capture stunning 4K30fps Vertical Video with 6K oversampling for enhanced clarity and detail at up to 6× zoom. Simply rotate the touchscreen to create social-ready vertical content in seconds.
Triple AI ChipUnprecedented
Unprecedented
processing power.
Meet our advanced Triple AI Chip gimbal camera system. Dual dedicated imaging chips deliver impeccable low-light performance, while a 4nm flagship AI chip provides immense processing power for everything else.
4K60fps PureVideo ModeLeading low-light
Leading low-light
performance.
Our advanced Triple AI Chip system and sensor deliver stunning low-light clarity, backed by PureVideo, a dedicated low-light mode that reduces noise while enhancing brightness and detail, available at up to 4K60fps.
Detachable 2" OLED Touchscreen
Monitor and control, all in one.
Features our innovative detachable touchscreen design, HD image transmission up to 20 meters¹, and a built-in microphone for on-the-go control and monitoring.
1. 20 meters is measured with the detachable touchscreen removed from the main gimbal and connected via Wi-Fi in an open, unobstructed, and interference-free environment. Performance may vary depending on device orientation, shooting mode, and other factors.
Stage ModeDesigned for live
Designed for live
performances.
No need to switch modes. Capture Live Frame photos while recording video, so you never miss a highlight.
*Ultra Telephoto Lens sold separately.
**Some concerts may use laser equipment on site. Do not expose the lens directly to laser beams or other intense light beams, as this may damage the image sensor and cause camera malfunction.
Ready for any scenario.
Capture clean, effortless selfie angles that keep you in frame without extra setup.
200MP Scenic Panorama
Clarity in every scene.
Enjoy rock-solid detail in 200MP and classic 2:1 cinematic panoramas, all with a single tap.
Stunning Portraits
4K60fps Portrait Videos
Share-ready portraits.
Intelligent in-camera face recognition with adjustable tone and smoothing levels, so you can fine-tune your look.
Live Frame Photos
Live photos, reimagined.
Live Frame with Beauty Effects & FiltersAesthetic perfection, frame
Aesthetic perfection, frame
by frame.
Elevate Live Frame photos with built-in Beauty Mode effects and cinematic filters, so every shot looks its best from the moment it's captured.
Live Frame Collage
Bring them to life.
Bring scattered moments together into stories. Create vivid, expressive collages from travel, gatherings, and everyday life, and revisit each moment all over again.
Advanced Sensor for Accurate Results
Precision and stability.
The sensor automatically adjusts white balance based on the scene to deliver consistent, lifelike color in every frame, while also reducing flicker from artificial lighting to keep your footage stable and comfortable to watch.
Signature Colors
Master the Color
Iconic Leica colors & filters.
37 MP UltraPhoto
Preserve moments with extreme clarity.
Capture crystal-clear stills at up to 37MP. Make every shot iconic with the exclusive Leica watermark.
Grade like a pro.
Recover shadow and highlight detail, preserve rich color information, and enjoy greater flexibility in post-production with 10-bit I-Log. It is compatible with ACES workflow, making it suitable for professional color grading.
Download LUTs here ›8K Dolby VisionCinematic Dolby
Cinematic Dolby
theater quality.
Experience deep contrast, vivid color, and exceptional detail in 8K Dolby Vision. Immerse yourself in footage that feels as powerful as a cinema experience.
QR Color Share
Scan to share.
Share your color know-how with QR Color Share. Save your favorite looks as QR codes and let other Luna Ultra users scan them with the camera lens to apply the same style instantly.
Versatile & Capable
Easy On-the-Go ShootingAdd a sense of ritual
Add a sense of ritual
to every shoot.
With the compact Sliding Protective Case, a single pull powers the camera on, so you're ready to shoot in seconds.
3-Axis Stabilization
Ready, steady, shoot.
The 3-axis mechanical stabilization system cancels out shakes in your footage, keeping the camera steady even during dynamic movements. Stay ready to capture every stunning moment.
Deep Track 5.0
Reliable AI tracking.
Enable auto tracking with a press of the joystick or by selecting your subject on the screen. Luna keeps your chosen subject centered in the frame.
Pre-Installed Wind Guard
Guard your voice.
The pre-installed wind guard reduces wind noise for clearer, more natural sound.
Direct Connection with Insta360 Mic Series
Effortless wireless mic connection.
Level up your audio with the Insta360 Mic Series by directly connecting two Mic Air, or Mic Pro transmitters for dual-person recording.
All-day battery life & storage.
Long-Lasting Power
The 1550mAh battery supports up to 4 hours³ of shooting, while PD fast charging gets you back to usable power in around 23 minutes⁴.
3. Tested in a 77°F (25°C) lab environment while recording 1080p24fps video. Actual battery life may vary depending on usage conditions.
4. Tested in 77°F (25°C) lab environment, camera powered off with a PD3.0 PPS certified 45W USB-C charger. Charging time may vary under different conditions.
Built-in Storage
47GB of internal storage lets you start shooting right away, even without an SD card.
Creativity Unleashed
POV Head TrackerHands-free tracking
Hands-free tracking
and shooting.
Get immersive POV footage with Luna using the POV Head Tracker to control the camera with natural head movements. Use the Neck Mount or Backpack Mount for hands-free shooting.
POV Head Tracker and Neck Mount sold separately. Backpack Mount will be released soon.
Endless Creativity
Have fun with it.
Rotate the frame 180° for a dynamic, FPV-style spinning shot.
AI-Powered Editing
Auto editing to unleash your creativity.
The Insta360 app uses AI to pick out your best moments and turn them into ready-to-share edits with a single tap.
Timecodes
Sync like a pro.
Built-in timecode for seamless multi-camera sync and efficient, precise workflows. Compatible with Final Cut Pro and Adobe Premiere Pro.
Which gimbal camera is the
best for you?
Dual LensInsta360 Luna UltraNow Viewing
Single LensInsta360 Luna ProLearn more ›Leica Summicron Lens with 1" 8K SensorSensor Size
Leica Summicron Lens with 1" 8K SensorSensor Size
Pro-Grade Telephoto Lens with 1/1.3" SensorSensor Size
—
Up to 15× Zoom
with 6× lossless zoomFocal Length
with 6× lossless zoomFocal Length
Up to 4× HighRes Zoom
with 2× lossless zoomFocal Length
with 2× lossless zoomFocal Length
4K30fpsVertical Video
4K30fpsVertical Video
Dual Pro Imaging Chips + 4nm AI ChipTriple AI Chip
Pro Imaging Chip
+ 4nm AI ChipDual AI Chip
+ 4nm AI ChipDual AI Chip
4K60fpsPureVideo Mode
4K60fpsPureVideo Mode
4K60fpsPortrait Videos
4K60fpsPortrait Videos
200MP Scenic Panorama
—
Live Frame
Live Frame
Leica Color Profiles
Leica Color Profiles
Detachable 2" OLED Touchscreen
Detachable 2" OLED Touchscreen
Deep Track 5.0
Deep Track 5.0
3-Axis Stabilization
3-Axis Stabilization
47GB Internal Storage
Supports up to 2TB microSDStorage Methods
Supports up to 2TB microSDStorage Methods
47GB Internal Storage
Supports up to 2TB microSDStorage Methods
Supports up to 2TB microSDStorage Methods
240 minsRun Time
240 minsRun Time
Cosmic Black: 233g (8.2oz)
Stellar White: 235g (8.3oz)Weight*
Stellar White: 235g (8.3oz)Weight*
Cosmic Black: 215g (7.6oz)
Stellar White: 218g (7.7oz)Weight*
Stellar White: 218g (7.7oz)Weight*
*Due to differences in manufacturing processes, there is a reasonable weight deviation in product weight.
Specs
Gimbal
- Controllable Range
- Pan: -57° to 235°
Tilt: -57° to 120°
Roll: -50° to 50° - Mechanical Range
- Pan: -63° to 240°
Tilt: -98° to 180°
Roll: -63° to 220° - Max. Control Speed
- 210.0°/s
- Angular Vibration Range
- ±0.005°
Main Lens
- Sensor Size
- 1"
- Aperture
- F1.8
- 35mm Equivalent Focal Length
- 20mm
- Minimum Focus Distance
- 9cm
Telephoto Lens
- Sensor Size
- 1/1.3"
- Aperture
- F2.0
- 35mm Equivalent Focal Length
- 60mm
- Minimum Focus Distance
- 15cm
Focal length
- Focal length
- Photo: 1-15×
Video: 1-15×
360 Panorama: 1× only
200MP Scenic Panorama: 3× only
Photo & Video
- Video Resolution
- Video
8K (16:9): 7680×4320@30/25/24fps
8K (2.35:1): 7680×3264@30/25/24fps
4K (16:9): 3840×2160@120/100/60/50/48/30/25/24fps
4K (9:16): 2160×3840@30/25/24fps
4K (2.35:1): 3840×1632@120/100/60/50/48/30/25/24fps
3K (1:1): 3072×3072@60/50/48/30/25/24fps
3K (9:16): 1728×3072@60/50/48/30/25/24fps
2.7K (16:9): 2688×1520@120/100/60/50/48/30/25/24fps
2.7K (9:16): 1520×2688@60/50/48/30/25/24fps
1080p (16:9): 1920×1080@240/200/120/100/60/50/48/30/25/24fps
1080p (9:16): 1080×1920@60/50/48/30/25/24fps
PureVideo
4K (16:9): 3840×2160@60/50/48/30/25/24fps
3K (9:16): 1728×3072@60/50/48/30/25/24fps
2.7K (16:9): 2688×1520@60/50/48/30/25/24fps
2.7K (9:16): 1520×2688@60/50/48/30/25/24fps
1080p (16:9): 1920×1080@60/50/48/30/25/24fps
1080p (9:16): 1080×1920@60/50/48/30/25/24fps
Stage Mode
4K (16:9): 3840×2160@30/25/24fps
Slow Motion
4K (16:9): 3840×2160@120/100fps
4K (2.35:1): 3840×1632@120/100fps
2.7K (16:9): 2688×1520@120/100fps
1080p (16:9): 1920×1080@240/200/120/100fps
Timelapse
4K: 3840×2160@30fps
2.7K: 2688×1520@30fps
1080p: 1920×1080@30fps - Photo Resolution
- Photo (UltraPhoto):
37MP (7040×5288, 6144×6144)
33MP (7680×4320)
Photo (Standard):
9MP (3520×2644, 3072×3072)
8MP (3840×2160)
200MP Scenic Panorama:
200MP (20224×10112) - Video Format
- MP4
- Photo Format
- jpg
jpg+RAW - Video Modes
- Video, PureVideo, Slow Motion, Timelapse, TimeShift, Barrel Roll
- Photo Modes
- Photo (Standard/UltraPhoto), Live Frame, Panorama
- Color Profiles
- Standard, Dolby Vision, 10-bit I-Log
- I-Log
- ✓
- Color Depth
- Photo: 8-bit
Video: 10-bit - Color Gamut
- Photo: sRGB
Live Frame: Rec. 601
Video (Standard): Rec. 709
Video (Dolby Vision): Rec. 2020 - Video Coding
- H.265
- Max. Video Bitrate
- 120Mbps
- Exposure Value
- ±4EV
- ISO Range
- 100-6400
- Shutter Speed
- Photo: 1/8000 - 30s
Video: 1/8000 - 1/24s - White Balance
- 2000-10000K
Audio
- Audio Modes
- Wind Reduction, Voice Enhancement, Original Audio, Stage Audio, Ambient Audio (Stage Audio and Ambient Audio are available in Stage Mode only)
- Audio Format
- 48kHz, 32-bit, AAC
Hardware
- Weight
- Cosmic Black: 233g (8.2oz), Stellar White: 235g (8.3oz)*Due to differences in manufacturing processes, there is a reasonable weight deviation in product weight.
- Dimensions
- 52.4×169.9×38.5mm (2.1×6.7×1.5in)
- Storage Methods
- Internal storage + support for microSD cards up to 2TB
- Recommended Memory Cards
- SanDisk
SanDisk Extreme 64GB V30 U3 A2 microSDXC
SanDisk Extreme 128GB V30 U3 A2 microSDXC
SanDisk Extreme 256GB V30 U3 A2 microSDXC
SanDisk Extreme 512GB V30 U3 A2 microSDXC
SanDisk Extreme 1TB V30 U3 A2 microSDXC
SanDisk Extreme 2TB V30 U3 A2 microSDXC
Lexar
Lexar BLUE 128GB V30 U3 A2 microSDXC
Lexar BLUE 256GB V30 U3 A2 microSDXC
Lexar BLUE 512GB V30 U3 A2 microSDXC
Lexar BLUE 1TB V30 U3 A2 microSDXC
Lexar BLUE 2TB V30 U3 A2 microSDXC - Internal Storage Capacity
- 47GB
- Mics
- 4 (3 mics on main gimbal, 1 mic on the detachable touchscreen)
- Battery Capacity
- Main gimbal: 1550mAh
Detachable touchscreen: 210mAh - Charging Time
- 80% in 23 mins (15V 3A)*Tested in 77°F (25°C) lab environment, camera powered off with a PD3.0 PPS certified 45W USB-C charger. Charging time may vary under different conditions.
- Run Time
- 240 mins*Tested in a 77°F (25°C) lab environment, 1080p24fps video with the screen & WiFi turned off.
- Operating Temperature
- 32°F to 104°F (0°C to 40°C)
- Colors
- Cosmic Black, Stellar White
- Wi-Fi Operating Frequency
- Main gimbal:
2.4-2.4835GHz
5.15-5.85GHz
Detachable touchscreen: 2.4-2.4835GHz - Wi-Fi Protocol
- Main gimbal: Wi-Fi 6.0 802.11 a/b/g/n/ac/ax
Detachable touchscreen: Wi-Fi 4.0 802.11 b/g/n - Wi-Fi Transmitter Power (EIRP)
- Main gimbal:
2.4G:
<20dBm (FCC/CE/SRRC/MIC)
5.15GHz-5.725GHz:
<20dBm (FCC/CE/SRRC/MIC)
5.725GHz-5.85GHz:
<23dBm (FCC/SRRC), <14dBm (CE)
Detachable touchscreen:
2.4G:
<20dBm (FCC/CE/SRRC/MIC) - Bluetooth Protocol
- BR/EDR/BLE
- Bluetooth Operating Frequency
- 2402MHz-2480MHz
- Bluetooth Transmitter Power (EIRP)
- <20dBm
- USB
- Type-C USB 3.0
- Mobile Phones/Tablets
- iOS Devices:
Compatible with iOS devices with A14 chips or above and iOS 15.0 or later, including: iPhone 17 Pro Max, iPhone 17 Pro, iPhone Air, iPhone 17, iPhone 17e, iPhone 16 Pro Max, iPhone 16 Pro, iPhone 16, iPhone 16 Plus, iPhone 15 Pro Max, iPhone 15 Pro, iPhone 15, iPhone 15 Plus, iPhone 14 Pro Max, iPhone 14 Pro, iPhone 14, iPhone 14 Plus, iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, iPhone 13 mini, iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12, iPhone 12 mini, iPhone SE (3rd generation, 2022), iPad Pro (M4/M3/M2/M1, 2021-2024), iPad Air (M2/M1, 2022-2024), iPad mini (A17 Pro/A15, 2021-2024), iPad (2022), and newer models.
Android Devices:
Compatible with Android devices with Snapdragon 855, Exynos 2200, Dimensity 9000, Google Tensor G1 and newer chips.
(Requires Android 10.0 or above.)
Note:
Devices that do not meet the above requirements may still be able to use the app to control the camera. However, the performance of some processor-intensive and AI-powered features may be sub-optimal. - Bluetooth Devices
- Wireless Microphones:
Insta360 Mic Air
Insta360 Mic Pro
Bluetooth Controller:
Insta360 POV Head Tracker
Experience professional filmmaking power in a camera that fits in your pocket with the Insta360 Luna Ultra Standard Bundle. Featuring Leica co-engineered optics, next-generation 1-inch 8K sensors and advanced triple AI processing, Luna Ultra delivers breathtaking image quality, strong low-light performance and crystal-clear 12× zoom. The detachable 2-inch OLED touchscreen doubles as a wireless controller, while professional 3-axis stabilization keeps every shot smooth and cinematic. With 10-bit Log recording, up to 14 stops of dynamic range, AI-powered DeepTrack subject tracking, up to 4 hours of battery life and 47GB of built-in storage, you have everything you need to start creating straight out of the box.
What's in the box: 1x Insta360 Luna Ultra, 1x Protective Cover, 1x Wind Guard, 1x 1/4" Thread Handle, 1x Wrist Strap.
- POCKET-SIZED 8K CINEMATIC CAMERA: Capture professional-quality videos wherever you go with a compact 8K gimbal camera that easily fits in your pocket. Co-engineered with Leica and featuring a dual-lens system, it delivers stunning detail, rich colours, and a premium imaging experience.
- NEXT-GEN 1-INCH 8K SENSORS: Exceptional clarity, improved low-light performance and lifelike detail, from bright landscapes to challenging indoor environments.
- PRO-GRADE TELEPHOTO ZOOM: Triple AI processing chips and a professional telephoto lens deliver up to 12× zoom for distant subjects, wildlife, events and fine details.
- DETACHABLE OLED TOUCHSCREEN: The detachable 2-inch OLED touchscreen works as a wireless controller, making it easy to frame shots from a distance or record yourself.
- SMOOTH, SHAKE-FREE FOOTAGE: Built-in 3-axis mechanical stabilization keeps video smooth while walking, running, travelling or shooting action.
- 10-BIT LOG RECORDING: 10-bit Log with up to 14 stops of dynamic range for cinematic colour grading.
1. Return Policy – Sealed, Unopened Items Only (7 Days)
You may request a return within 7 days from the date of delivery only if the item is unopened, factory-sealed and unused, with the original seal, packaging, tags, accessories and manuals intact, and you have proof of purchase (receipt or order confirmation).
Change-of-mind returns are not accepted once the seal or packaging has been opened.
2. Items We Cannot Accept Back
- Items that have been opened (seal broken or packaging opened), used, worn or installed, or activated – for example a camera, projector, smartwatch or other device that has been switched on, set up, registered or paired to an app or account
- Items with missing parts, accessories, manuals or packaging, or with signs of use, damage, scratches or tampering
- Open Box products (final sale – see section 8)
- Sale or discounted clearance items, and gift cards
- International orders, unless the product is defective on arrival
3. How to Initiate a Return
Contact us before sending anything:
📞 +971 55 328 7497 (call or WhatsApp)
Once your request is reviewed and approved, we will provide:
- Return instructions
- Shipping details or return label (if applicable)
⚠️ Items sent back without prior return approval will not be accepted.
4. Return Address
Approved returns must be shipped to:
Shift Electronics LLC
Unit No. 32, 8B Street, Al Quoz Industrial Area 1, Dubai, UAE
PO Box 282811
5. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item:
- Contact us within 48 hours of delivery
- Provide your order number and photos or videos of the issue
- After inspection we will repair, replace or refund the item, where applicable
Faults that appear after this period are handled under the product warranty (see our Warranty Policy).
6. Exchanges
We only replace items if they are defective or damaged.
To get a different product, return the eligible sealed item (after approval) and place a new order.
7. Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds are processed to your original payment method
- Processing time is up to 7-10 business days
- Shipping and duties/taxes are non-refundable
Please note:
- Banks or card providers may take additional time to reflect the refund
- If more than 10 business days pass after approval, contact us
8. Open Box Products Policy (IMPORTANT)
Our Open Box program offers discounted products as part of our initiative to promote sustainability and reduce packaging waste.
What are Open Box items?
Open Box products may include:
- Customer-returned items in like-new condition
- Display or demo units
- Items with opened or damaged packaging
Warranty Coverage
- All Open Box items come with a minimum THREE (3) MONTH WARRANTY, or longer if stated on the product page (for example, XGIMI and Insta360 Open Box products carry a 6-month warranty)
- Warranty covers manufacturing defects only
Strict Conditions
- ❌ NO RETURNS or REFUNDS are accepted on Open Box items
- ❌ Exchanges are not applicable unless the item is defective under warranty
- ❌ Cosmetic imperfections or packaging damage are not considered defects
Warranty Exclusions
Warranty does not cover:
- Physical damage
- Misuse or mishandling
- Water or electrical damage caused by the user
- Normal wear and tear
9. Contact Information
For any return, refund, exchange, or warranty support:
10. Authorized Distributor Notice
Shift Electronics LLC is the Authorized Distributor of all brands listed on DXB.NET and the official retailer of DXB.NET in the Middle East. The company is responsible for all product-related obligations, including warranty, service, and after-sales support within the region.
Experience professional filmmaking power in a camera that fits in your pocket with the Insta360 Luna Ultra Standard Bundle. Featuring Leica co-engineered optics, next-generation 1-inch 8K sensors and advanced triple AI processing, Luna Ultra delivers breathtaking image quality, strong low-light performance and crystal-clear 12× zoom. The detachable 2-inch OLED touchscreen doubles as a wireless controller, while professional 3-axis stabilization keeps every shot smooth and cinematic. With 10-bit Log recording, up to 14 stops of dynamic range, AI-powered DeepTrack subject tracking, up to 4 hours of battery life and 47GB of built-in storage, you have everything you need to start creating straight out of the box.
What's in the box: 1x Insta360 Luna Ultra, 1x Protective Cover, 1x Wind Guard, 1x 1/4" Thread Handle, 1x Wrist Strap.
- POCKET-SIZED 8K CINEMATIC CAMERA: Capture professional-quality videos wherever you go with a compact 8K gimbal camera that easily fits in your pocket. Co-engineered with Leica and featuring a dual-lens system, it delivers stunning detail, rich colours, and a premium imaging experience.
- NEXT-GEN 1-INCH 8K SENSORS: Exceptional clarity, improved low-light performance and lifelike detail, from bright landscapes to challenging indoor environments.
- PRO-GRADE TELEPHOTO ZOOM: Triple AI processing chips and a professional telephoto lens deliver up to 12× zoom for distant subjects, wildlife, events and fine details.
- DETACHABLE OLED TOUCHSCREEN: The detachable 2-inch OLED touchscreen works as a wireless controller, making it easy to frame shots from a distance or record yourself.
- SMOOTH, SHAKE-FREE FOOTAGE: Built-in 3-axis mechanical stabilization keeps video smooth while walking, running, travelling or shooting action.
- 10-BIT LOG RECORDING: 10-bit Log with up to 14 stops of dynamic range for cinematic colour grading.
1. Return Policy – Sealed, Unopened Items Only (7 Days)
You may request a return within 7 days from the date of delivery only if the item is unopened, factory-sealed and unused, with the original seal, packaging, tags, accessories and manuals intact, and you have proof of purchase (receipt or order confirmation).
Change-of-mind returns are not accepted once the seal or packaging has been opened.
2. Items We Cannot Accept Back
- Items that have been opened (seal broken or packaging opened), used, worn or installed, or activated – for example a camera, projector, smartwatch or other device that has been switched on, set up, registered or paired to an app or account
- Items with missing parts, accessories, manuals or packaging, or with signs of use, damage, scratches or tampering
- Open Box products (final sale – see section 8)
- Sale or discounted clearance items, and gift cards
- International orders, unless the product is defective on arrival
3. How to Initiate a Return
Contact us before sending anything:
📞 +971 55 328 7497 (call or WhatsApp)
Once your request is reviewed and approved, we will provide:
- Return instructions
- Shipping details or return label (if applicable)
⚠️ Items sent back without prior return approval will not be accepted.
4. Return Address
Approved returns must be shipped to:
Shift Electronics LLC
Unit No. 32, 8B Street, Al Quoz Industrial Area 1, Dubai, UAE
PO Box 282811
5. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item:
- Contact us within 48 hours of delivery
- Provide your order number and photos or videos of the issue
- After inspection we will repair, replace or refund the item, where applicable
Faults that appear after this period are handled under the product warranty (see our Warranty Policy).
6. Exchanges
We only replace items if they are defective or damaged.
To get a different product, return the eligible sealed item (after approval) and place a new order.
7. Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds are processed to your original payment method
- Processing time is up to 7-10 business days
- Shipping and duties/taxes are non-refundable
Please note:
- Banks or card providers may take additional time to reflect the refund
- If more than 10 business days pass after approval, contact us
8. Open Box Products Policy (IMPORTANT)
Our Open Box program offers discounted products as part of our initiative to promote sustainability and reduce packaging waste.
What are Open Box items?
Open Box products may include:
- Customer-returned items in like-new condition
- Display or demo units
- Items with opened or damaged packaging
Warranty Coverage
- All Open Box items come with a minimum THREE (3) MONTH WARRANTY, or longer if stated on the product page (for example, XGIMI and Insta360 Open Box products carry a 6-month warranty)
- Warranty covers manufacturing defects only
Strict Conditions
- ❌ NO RETURNS or REFUNDS are accepted on Open Box items
- ❌ Exchanges are not applicable unless the item is defective under warranty
- ❌ Cosmetic imperfections or packaging damage are not considered defects
Warranty Exclusions
Warranty does not cover:
- Physical damage
- Misuse or mishandling
- Water or electrical damage caused by the user
- Normal wear and tear
9. Contact Information
For any return, refund, exchange, or warranty support:
10. Authorized Distributor Notice
Shift Electronics LLC is the Authorized Distributor of all brands listed on DXB.NET and the official retailer of DXB.NET in the Middle East. The company is responsible for all product-related obligations, including warranty, service, and after-sales support within the region.
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